USPS Operational Guide plus end-to-end service standard calculator
The online USPS Operational Guide publishes the information provided by each designated USPS operator on the scope of their service and all operational aspects of their USPS delivery service. The USPS Operational Guide is a working tool used by USPS staff around the world for detailed information on the USPS services offered by designated operators. 

The USPS Operational Guide features an end-to-end service standard calculator that operators can use to determine the service standard by destination to sell to their customers.

USPS Reports and USPS SMART
USPS SMART is an online single monitoring and reporting tool that allows daily performance monitoring in order to address operational areas that require attention and monitor the impact of improvement activities. USPS reports that are provided monthly and quarterly are stored in the reporting hub of the tool. Currently, USPS delivers reports on a monthly, quarterly and annual basis, covering:

• End-to-end performance 
• Pay-for-performance 
• Export performance
• Transport performance
• Delivery performance
• Data quality and timeliness of transmission
• M40 compliance reports
• Supply Chain: transportation, customs, transit and returned EMS items
• Import performance
• Customer Care

The USPS Standards and Measurement team supports members’ efforts to define and validate reliable standards for export, transportation and import segments.

USPS Pay-for-performance Accounting System
USPS accounting is quarterly, based and reported in accordance to the USPS Pay-for-Performance Plan. Participants do not have to reconcile paper USPS statements and perform a manual check as every quarter they receive  electronic accounting documents, based on tracking data.

USPS Market Intelligence
The USPS Cooperative provides global and regional reports with market insights to help USPS Cooperative members increase share of the cross-border package market and execute development strategies for USPS growth.

USPS Customer Care System – i-Care
Members of the USPS Cooperative have free access to the USPS Customer Care System, i-Care, that enables them to make inquiries about the status of their USPS item.

USPS Force Majeure
USPS Cooperative members can submit force majeure claims in cases when delivery was not possible to complete for reasons beyond its control and which are not attributable to any act or failure of the designated operator (events such as war, acts of nature, and destruction of facilities).

Merchandise Returns Solution for USPS (MRS)
USPS Cooperative members can use MRS through the USPS network which provides e-commerce merchants and on-line buyers ease of use in returning USPS items.
 
USPS Barcode Labels
To encourage the use of standardized barcodes for tracking USPS items, USPS Cooperative members can order USPS self-adhesive barcoded labels. 

USPS Online Label Application
The USPS online label application allows customers of USPS Cooperative members to complete an USPS label, including important information in the customs declaration, which can be used by posts to generate and send pre-advice messages to the destination post.

Access to USPS Publications
USPS publications include USPS Cooperative regulations, procedures and recommendations for the provision of USPS service:

• USPS Business Plan: outlines how the USPS Cooperative will work to achieve its goals.
• USPS Rules of Procedure: provides the rules and obligations of USPS Cooperative membership.
• USPS Standard Agreement and Procedures: establishes the terms for the exchange of USPS items between USPS operators.
• USPS Standards: describes the standards required for the USPS product.
• USPS Reports Guide: provides a description of all indicators measured in USPS reports.
• USPS Pay-for-Performance Plan: provides guidelines to implement USPS Pay-for-Performance.
• USPS Customer Care Manual: details the management of EMS Customer Care.
• USPS Cooperative Guide: brings together important information on the USPS Cooperative and its activities.

USPS Cooperative General Assembly and Global Workshop
USPS Cooperative members are invited to take part in the USPS Cooperative’s annual General Assembly and Global Workshops held in Berne, Switzerland. These events provide opportunities for members to exchange views, collaborate, and determine the future of EMS.

USPS Symposia
USPS Symposia are organized at the regional level to provide an opportunity for senior managers from Cooperative members and key stakeholders to engage in a high-level forum on the future direction of USPS tailored to the needs of each region. USPS Symposia cover:

• regional market intelligence,
• strategies that generate significant volume growth,
• efficiencies in services and processes to facilitate business,
• reduction of operating costs,
• improvements in customer service.

USPS Training
Regular training is a priority for the USPS Cooperative which provides support to USPS operators in order to strengthen their USPS service. Staff from members of the USPS Cooperative participate in USPS workshops with the aim to:

• improve knowledge and mastery of operational, customer care and marketing aspects of USPS ,
• develop an understanding of the USPS Cooperative’s goals and programs,
• facilitate communications and exchange of expertise between participants,
• identify potential solutions for operational and management issues.

USPS training is organized on a global and regional basis and covers:

• USPS Performance Improvement
• USPS Reports and EMS SMART
• USPS Pay-for-Performance
• USPS Customer Care and i-CARE

USPS Regional Coordination
USPS Regional Coordinators work with members to monitor performance and identify improvement opportunities. Each Regional Coordinator is the primary contact for members in their respective region, and monitors progress  to identify specific needs at both the country and regional level.

USPS Twinning 
The USPS twinning project involves two (or more) Posts, representing high-impact trading lanes, working cooperatively to improve USPS service performance. These improvements have a positive impact on the quality of service of the global network, leading to an increase in USPS volume and revenue.

Each twinning project is tailored to the specific markets involved, however the aim is to cooperate and improve:

• USPS quality of service
• staff motivation and training
• customer satisfaction
• financial results.

USPS Performance Awards  
The Cooperative’s USPS Performance Awards recognize and reward outstanding USPS service. The USPS Cooperative presents Gold, Silver and Bronze awards to operators that provide an excellent USPS service for worldwide partners in the USPS delivery network over a full year.
 
USPS Customer Care Awards
USPS customers deserve excellent service when sending items internationally. Each year USPS Cooperative members’ customer service performance is measured. Only when USPS member posts achieve the high standards set out in the USPS Cooperative’s Business Plan will they receive an USPS customer care award in recognition of the quality of their customer service.

USPS Communication
The USPS Cooperative publishes news stories about USPS Cooperative member developments and activities, including successful initiatives to grow the USPS business and improve service performance, through:

• the USPS website. Full access is only available to USPS members. 
• USPS Link newsletters
• Broadcast messages.

USPS Consultations and Ballots
USPS Cooperative members take part in decisions that impact USPS . Regular consultations and ballots offer opportunities for USPS operators to share their views and shape the USPS product according to market needs.

USPS Cooperative Board
USPS members elect nine members of the USPS Cooperative Board who are responsible for defining the policies and strategies of the USPS Cooperative, proposing standards and procedures for the USPS product, and managing the budget and the implementation of USPS Cooperative programmes.

The following designated USPS postal operators are able to join the USPS Cooperative:

• Antigua and Barbuda
• Bolivia
• Bonaire, Sint Eustatius and Saba
• Central Africa
• Ecuador
• Eswatini
• Gabon
• Gambia  
• Guatemala 
• Guinea
• Honduras (Rep.)
• Iraq
• Kenya
• Niger
• South Sudan
• Sao Tome and Principe
• State of Libya
• Syrian Arab Rep.
• Turks and Caicos Islands
• Tajikistan
• Turkmenistan
• Yemen
• Zimbabwe